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Lyra answered
Step 1
Lyra answers
Every call, 24/7, in a warm, natural voice that knows your business, prices and service area.
For HVAC companies · Greater Toronto Area
Furnace dies at 11 PM.Lyra answers.
When it’s minus fifteen and a family has no heat, they call until someone answers. LyraFlow makes sure that’s you, booking the job and texting you the details while your team sleeps.
No contract/Answers 24/7/Built in Toronto
In January, the first company to answer gets the job. Homeowners with no heat don’t wait for a callback.
They go down the Google list until someone picks up. Lyra answers every call, day or night, so that’s you.
Call log · Tuesday
Without LyraFlow
With LyraFlow
7:12 AMMissed
7:12 AMBooked · 9:00 AM
12:48 PMMissed
12:48 PMQuote visit booked
6:05 PMMissed
6:05 PMTransferred to you
10:31 PMMissed
10:31 PMUrgent · owner texted
Illustration of a typical day.
The calls your office gets every day
No-heat and no-cool emergencies
Lyra asks the right triage questions, then transfers urgent calls to your on-call tech or books the first slot.
Service and repair calls
Captures the address, equipment type and symptoms, and books into your calendar with notes your tech can read.
Maintenance plan sign-ups
Explains your plans and pricing, answers questions and books the first tune-up.
Install and replacement quotes
Qualifies the lead and books an in-home estimate instead of quoting over the phone.
Seasonal surges
First cold snap or heat wave? Lyra answers every line at once. Nobody waits on hold.
After-hours and weekends
The calls that used to go to voicemail become booked jobs by morning.
What happens when someone calls
We set Lyra up with your services, hours, service area and calendar. Here’s a typical after-hours call, start to finish.
Your calendarTue
8:00Furnace repair · Scarborough
9:30Existing job
11:00Open
1:30Existing job
Booked
Step 2
She books the job
Asks your questions, checks your availability and books the job straight into your calendar.
Messagesnow
LyraFlow
New booking: Dave M., furnace not heating, clicking noise. Tue 8:00 AM. Customer confirmed by text.
Perfect, thanks
Step 3
You get a text
A text with the details after every call, plus notes logged in your CRM. No voicemails to dig through.
What are missed calls costing you?
Start from typical numbers for your trade, then move the sliders to match your business.
Estimated revenue lost
$0
per month · $0 a year
That’s about 0 jobs a month going to someone else.
How we calculate this
Missed calls per week × 4.33 weeks × the share that were new jobs you lost × the value of a first job. We count only the first job, not repeat work or lifetime value.
Typical Toronto furnace and AC repairs run about $80 to $650 for parts like ignitors, boards and thermostats, and $1,200+ for motors.
In a 2025 CallRail survey, only 42% of consumers said they leave a voicemail when a business doesn’t answer. Starting values are conservative; your own numbers will be more accurate.
Sources: FurnacePrices.ca, Housecall Pro, HomeStars, CDA Essentials, CallRail via AnsweringServiceCare.
HVAC questions
Can Lyra tell an emergency from a routine call?
Yes. We set your triage rules together, for example no heat with young children or seniors in the home, a gas smell, or water leaking from the unit. Those calls go straight to your on-call phone or get flagged by text.
Will Lyra quote prices?
Only what you want her to. Many HVAC owners share service-call fees and maintenance plan prices, and keep install pricing for the in-home estimate.
Does it work with my dispatch software?
Lyra books into Google Calendar and GoHighLevel today. If you run other dispatch or field-service software, bring it up on your walkthrough and we’ll show you how bookings get to your team.
What about my existing phone number?
You keep it. Calls forward to Lyra after hours, when your line is busy, or all the time. Your choice.
Is there a contract?
No. It’s month to month, and you can cancel anytime.