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Privacy Policy

LyraFlow AI ("we," "us," or "our") operates the website https://lyraflow.ai and provides AI-powered virtual receptionist services (the "Service"). We are committed to protecting your privacy in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

1. Information We Collect

We collect the following types of information:

  • Account and Contact Information (from subscribers): Name, business name, email, phone number, billing details, and payment information.
  • Caller Information (from inbound calls to our Service): Caller name, phone number, business details provided verbally, call recordings/transcripts (if enabled), and appointment/lead data.
  • Usage Data: IP address, browser type, pages visited, call metadata (duration, time), and analytics from our providers (Convocore, ElevenLabs, Twilio, etc.).
  • Cookies & Similar Tech: We use cookies for site functionality, analytics, and preferences.

2. How We Use Your Information

  • To provide, maintain, and improve the Service (e.g., route calls, book appointments, qualify leads).
  • To process payments and subscriptions.
  • To communicate with you (support, updates, billing).
  • For analytics, security, fraud prevention, and legal compliance.
  • We may use aggregated/anonymized data for service improvements (non-personal).

3. AI-Specific Disclosures

Our Service uses automated AI systems (not human operators) to handle calls, make decisions, and generate responses. By using the Service or calling associated numbers, you acknowledge interactions are with AI technology. We may record calls for quality, training, and dispute purposes (with notice where required).

4. Sharing Your Information

We share personal information only as necessary:

  • With service providers (e.g., Convocore for AI, Twilio for telephony, Stripe for payments, Google Calendar for bookings), all bound by confidentiality and PIPEDA-equivalent protections.
  • For legal reasons (court orders, fraud prevention).
  • In business transfers (merger/acquisition).

We do not sell personal information.

5. Data Storage & Security

Personal information is stored in secure servers (primarily in Canada or with PIPEDA-compliant providers). We use encryption, access controls, and regular security measures. No system is 100% secure. Contact us immediately if you suspect a breach.

6. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information.
  • Correct inaccuracies.
  • Withdraw consent (subject to legal/service obligations).
  • Challenge our compliance.

To exercise rights, email support@lyraflow.ai. We respond within 30 days.

7. Retention

We retain personal information only as long as necessary for the purposes above or legal requirements (typically 7 years for financial records).

8. International Transfers

Data may transfer outside Canada (e.g., to US providers). We ensure equivalent protections via contracts.

9. Children's Privacy

Our Service is not directed at children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy. Changes are posted here with the new effective date. Continued use constitutes acceptance.

Contact Us

For questions: support@lyraflow.ai

LyraFlow AI